Shipping policy

Effective Date: August 23, 2025

Thank you for shopping with 313 DTF — your source for high-quality DTF transfers, UV DTF stickers, banners, signs, custom products, and printing supplies. Below is our official Shipping Policy to help you understand how and when your order will be delivered.

🚚 Shipping Overview

We offer local pickup in Detroit and nationwide shipping across the United States. All orders are packed with care and shipped via trusted carriers to ensure safe, timely delivery.

⏱️ Processing Times

  • DTF Transfers, Gang Sheets, UV Stickers:
    Processed within 1–2 business days
    (Same-day service available for select items if ordered before 2 PM EST)

  • Custom Banners, Rigid Signs, Apparel:
    Processing time: 2–4 business days

  • DTF Supplies & Sign Supplies:
    Usually ship within 24 hours of ordering

Note: Orders placed after 2 PM EST will begin processing the next business day.

📍 Local Pickup (Detroit, MI)

Pickup is available at:

313 DTF
📍 18505 W 8 Mile Rd
Detroit, MI 48219
📞 313-474-1941

You will receive a "Ready for Pickup" notification when your order is available.

Pickup Hours:
Mon–Fri: 9 AM – 6 PM
Sat: 10 AM – 4 PM
Sun: Closed

🇺🇸 Nationwide Shipping

We ship anywhere in the continental United States using major carriers such as:

  • USPS

  • UPS

  • FedEx

Shipping options at checkout include:

  • Standard Shipping (3–5 business days)

  • Expedited Shipping (1–3 business days)

  • Overnight Shipping (based on availability)

📦 Shipping Rates

Shipping rates are calculated at checkout based on:

  • Package weight & dimensions

  • Shipping method

  • Delivery destination

Free shipping promotions may apply to certain products or order totals.

🔍 Order Tracking

Once your order ships, you’ll receive a tracking number via email or SMS so you can monitor your shipment in real time.

If you haven’t received a tracking update within 48 hours of your order shipping, contact us for assistance.

🛑 Shipping Delays

While we aim to meet all delivery timeframes, delays can occur due to:

  • Weather or natural events

  • Carrier issues

  • High-volume holiday periods

  • Incorrect shipping information

313 DTF is not responsible for delays caused by the shipping provider.

📬 Lost, Stolen, or Damaged Packages

If your package is:

  • Marked as delivered but not received: Contact your local carrier first

  • Damaged in transit: Send us photos within 3 days

  • Lost in transit: Contact us for help with filing a claim

We will assist in resolving the issue, which may include reshipment or store credit.

❗ Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect or incomplete address:

  • You may be responsible for additional shipping fees to resend the package

  • Refunds may not be issued for custom products

🌍 Do You Ship Internationally?

Currently, we do not ship internationally. We serve all 50 U.S. states including Alaska and Hawaii.

🔁 Returns Related to Shipping

For return eligibility related to incorrect or damaged shipments, please review our Return & Refund Policy. Most of our products are custom-printed and non-returnable unless a verified issue is reported within 3 days of delivery.

💬 Questions About Shipping?

We’re here to help!
📞 Phone: 313-474-1941
📍 Visit us: 18505 W 8 Mile Rd, Detroit MI 48219
🕘 Mon–Fri: 9AM–6PM | Sat: 10AM–4PM