Refund policy

At 313 DTF, we take pride in delivering high-quality custom products including DTF transfers, UV DTF stickers, banners, signs, and printing supplies. Every order is carefully reviewed and produced with precision. Since many of our items are custom-made to your specifications, we have a clear return and refund policy to ensure transparency and fairness.

✅ Order Accuracy Guarantee

We stand behind the quality of our work. If your order arrives damaged, defective, or contains an error caused by us, we will gladly offer a reprint or store credit.

🔄 Return Eligibility

Because we produce custom and made-to-order products, most items are non-returnable unless they meet the following criteria:

✅ We Accept Returns or Reprints If:

  • You received the wrong item (wrong size, color, or product type)

  • Your order was damaged in transit

  • There is a printing error that differs from the file you submitted

  • Items are missing from your order

❌ We Do Not Accept Returns For:

  • Incorrect designs or low-quality files provided by the customer

  • Minor color differences due to screen vs print variations

  • Items that have been used or applied (e.g. pressed DTF transfers)

  • Orders approved through a proof that match what was delivered

  • Custom orders placed without file specifications or instructions

💰 Refund Policy

💳 Refunds May Be Issued If:

  • A product is out of stock and cannot be replaced

  • We are unable to complete your order

  • Your issue is reported and validated within 3 days of delivery

Refunds are processed back to your original payment method and may take 5–7 business days depending on your bank.

🔁 Reprint Policy

In many cases, we will issue a reprint instead of a refund to resolve the issue quickly and efficiently. Reprints are prioritized and shipped out fast at no cost to you.

⏱️ Reporting Issues

If there's a problem with your order, you must notify us within 3 business days of receiving your package. Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

📧 Email us or 📞 call 313-474-1941 for fast support.

📦 Returning Items (If Approved)

If we request that an item be returned:

  • It must be returned unused and in original condition

  • You are responsible for return shipping costs unless otherwise agreed

  • We will provide return instructions via email or phone

🛑 Cancellations

Because we begin processing custom orders immediately:

  • Orders cannot be canceled or modified once they are in production

  • Please double-check your file, size, and quantity before checkout

🧾 Digital File Responsibility

Customers are responsible for submitting print-ready files. 313 DTF is not liable for errors in customer-submitted artwork, including:

  • Low resolution or pixelation

  • Misspellings or typos

  • Incorrect dimensions or scaling

  • Missing bleed or background layers

Need help preparing your file? We’re happy to review your file before printing if requested.

🤝 Our Promise to You

We’re committed to your satisfaction and will work with you to make sure your experience is a positive one. If something went wrong, reach out — we’ll make it right.

📍 Contact Information

313 DTF
📞 Phone: 313-474-1941
📍 Address: 18505 W 8 Mile Rd, Detroit MI 48219
🕘 Hours: Mon–Fri 9AM–6PM | Sat 10AM–4PM | Closed Sunday